Erin Doyle Operations · 2m
Tom - what should we do here? Holloway is furious.
Radically simple company memory
Knowhow answers from what your company knows, brings in the right person when it doesn't, and turns it all into shared truth everyone can use.
Book a demoProduct preview: Erin starts a new conversation by sharing a short summary of an earlier one - two bullets and a cited source. She asks Tom what they should do. Tom isn't sure, so he brings Knowhow into the conversation, and Knowhow suggests the approach Dylan used the last time this happened, citing the earlier case, and offers to draft the customer email.
Group conversation · 3 people
Erin started this conversation · 2m ago
Summary of the conversation "Holloway was charged twice" · shared by Erin Doyle
Tom - what should we do here? Holloway is furious.
Honestly, I'm not sure - I haven't handled a double charge before.
@Knowhow what would you suggest here?
Dylan handled the same thing for Fairview last quarter: an apology, the refund timeline, and what happens next. Want me to draft that email?
Fairview double charge resolved by Dylan ChoEvery business has two realities: the official one in the process docs, and the real one that lives in conversations and judgment calls. Traditional software only sees the first. Knowhow runs on the second.
Your best people lose hours every week answering the same questions. They explain once, Knowhow fields the repeats, and the hours go back to the work you hired them for.
New hires burn their first weeks learning how things actually work, not how the handbook says they work. Knowhow hands them the real version on day one.
Teams quietly rebuild what the company already figured out: the plan, the exception, the fix. Knowhow surfaces the first version so the second never gets built.
When someone walks out the door, their judgment usually goes with them. Knowhow keeps it: attributed, correctable, and still working for the team.
An audit is coming, so Erin starts where work starts: she asks. Knowhow answers from what the company knows and shows exactly where the answer came from.
Chat with Knowhow
The auditors arrive Monday. What do we need ready for them?
Three things: signed NDAs, an account for each auditor, and last quarter's evidence folder.
Audit checklist § 1Erin's next question isn't in the checklist, or anywhere else. Knowhow doesn't bluff and doesn't ping the whole channel. It recommends Jenny, because it remembers she handled the last two audits. One invite, one answer.
The auditors start Monday. What access should we give them?
This isn't settled in our knowledge yet. Jenny would know. She set up access for the last two audits.
Erin invited
Jenny Park to the conversation
Read-only access scoped to the audit, and it expires when the audit closes.
The moment Jenny answers, Knowhow drafts the fact worth keeping: her decision in plain words, credited to her and Erin. Adding it to company knowledge takes one click. Documenting is nobody's job.
Save facts to knowledge
Proposed facts
Topic
Auditor access
Auditors get read-only access scoped to the audit. Access expires automatically when the audit closes.
![]()
Jenny & Erin Audit checklist
Weeks later, a different team hits the same question. Jenny doesn't get interrupted. Knowhow answers with what she settled, in her words, with her name on it.
Brightline's audit starts next week. What access do their auditors get?
No idea. Didn't we sort this out for the Q3 audit?
Yes. Jenny settled it: auditors get read-only access scoped to the audit, and it expires when the audit closes.
Auditor access confirmed by Jenny ParkThe conversation where it was settled, the knowledge Jenny validated, the checklist behind it. One search across all of it, down to the sentence where someone said it.
Conversations
Sources
Knowledge
Add Knowhow to Slack or Microsoft Teams and it joins the conversations your team already has there: answering, bringing in the right person, and saving what gets settled. WhatsApp is next. No migration, no new habit to build.
Join the multiplayer AI revolution
See how in a 1:1 demo tailored to your team.
Book a demoThe usual tools
Knowhow
Andrew Atiya
Founder and CEO
Grace Levitte
Co-Founder and Chief Design Officer
Every company has knowledge that lives in people, documents, decisions, and half-remembered conversations.
The problem is not that teams refuse to share what they know. The problem is that most tools treat knowledge as either static documentation or invisible context.
We think company memory should work differently. People talk through real work - asking, deciding, correcting, teaching - with Knowhow in the conversation. It contributes what the company already knows, brings in the right person when it does not, and turns what the conversation settles into knowledge the next person can use.
People own the truth. AI makes that truth easier to find, question, correct, and apply.
We are building Knowhow so any team can start small, prove it with one conversation, and grow into a shared memory the whole company can trust.
A wiki asks people to write knowledge before anyone needs it. Knowhow starts with the conversations your team is already having, then turns what they settle into knowledge anyone can reuse.
It says so. Knowhow brings the people who know into the conversation instead of guessing, then keeps what they settle for the next person.
People do. Knowhow drafts, retrieves, and keeps the conversation moving, but company-specific truth stays tied to the people who know it and the corrections they make.
No. You can start with existing docs, but the product is strongest when real conversations reveal what is missing, outdated, or trapped with one person.
Both. Knowhow is useful with as few as two or three people, and it compounds as you grow: every conversation adds to the same company memory, so bigger teams get more out of it, not less.
Have a question that is not covered here? Contact us at hello@knowhow.app
Stay up to date on Knowhow. Unsubscribe anytime.